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Money-Back Guarantee

TSI Store Supplies is committed to providing a useful and convenient place for individuals and businesses to find the best store supplies  at the lowest possible prices. We're confident you will be among the many customers who have loved our service, our giant Simi Valley, CA warehouse and our vast catalog of high quality retail store products since 1985.

If your order has any manufacturing defects or is fulfilled incorrectly, we will replace your item free of charge or you may return your order for a full refund within 30 days of receiving your order. The replacement or refund of your items may require digital photos to be submitted, and / or the return of the items in original condition to TSI Store Supplies at our cost.

If you ordered a product in error, or no longer have a need for an item, you may request a Return Authorization (RA) number from one of our Customer Service Representatives.

TSI Store Supplies will not be responsible for:

  • Errors in spelling, punctuation, grammatical or design errors for custom-printed items, made by the customer.
  • Submission of low resolution images.
  • Shipping errors created by the customer such as incorrect shipping address(es) and undeliverable packages.
  • This Guarantee is only applicable to orders configured on TSIsupplies.com
  • All orders over $2,000 will be reprinted to meet the customer's satisfaction.

When returning product, please know that every item must be returned in their original condition, and packaging, within 30 days from receipt of merchandise. Sorry drop-shipped, custom-printed and custom-made merchandise cannot be returned. Packages will be refused if returned C.O.D., or without RA Number. TSI Store Supplies guarantees all its products from defects and will pick-up, as well as replace defective merchandise within a given warranty period.

Please Note: Security products are subject to thorough investigation by TSI Store Supplies, prior to customer receiving refund or replacement merchandise. Customers with orders shipping to Canada will automatically be called with freight charges and must be prepaid.

TSI Store Supplies reserves the right to revise pricing without notification, and is NOT bound by the occurrence of typographical errors. Also, there are no refunds or exchanges on custom items and/or perishable goods.