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Shipping Information

General Shipping Information

  • You must select one of the shipping methods presented to you on the Site. All shipping may be done through FedEx, or other freight carriers. TSIsupplies.com reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier.
  • Shipping transit times vary and TSIsupplies.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
  • TSIsupplies.com’s responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. TSIsupplies.com is not liable for damages which occur during shipping.
  • Pick up Will Call orders will be kept for 30 days from the delivery of a order pick-up notification. If the order has not been picked up from TSIsupplies.com's facility within 30 days, it will be recycled.
  • We cannot ship to P.O. Boxes or APO/FPO.

Target Arrival Dates for Custom Printed Items

  • Target arrival dates for custom printed items are calculated by adding the printing turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.
  • Please understand that target arrival dates are estimates, not guarantees. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date.

Competitive Freight Costs

We have negotiated very aggressive discounts with common carriers which we pass on to you. For FedEx shipments we take the extra step to strap cartons together to save freight costs. When you place your order we can tell you what the shipping cost will be.

Freight Truck Shipments:

Orders too large to ship Fed-Ex Ground will be shipped common carrier (truck). Truck shipments will not be sent C.O.D. All truck shipments must be prepaid. Truck shipments will not be unloaded by driver unless prearranged and will incur an additional handling fee. Additional handling fees are the responsibility of the buyer. Arrange all special handling requirements at same time of placing order.

Lost or Damaged Goods:

Fed-Ex Ground shipments containing multiple packages may be separated, so please allow 3 working days after arrival of the 1st package before calling. All claims for damaged Fed-Ex Ground shipments must be made directly to Fed-Ex Ground immediately as well as notifying TSI Store Supplies of the damage.

Warning: Any merchandise damaged is the responsibility of the carrier. List any missing or damaged cartons as such on the Bill of Lading. The consignee (buyer) is responsible for reporting any missing or damaged merchandise and must immediately file the proper notification for claim with the carrier.

Refused Shipments:

Refused shipments without cause will result in the buyer being billed for all freight charges plus a $25 handling fee.

International Shipments:

All international shipments will incur applicable brokerage fees, duty, taxes and GST added unless otherwise specified by buyer.